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高级培训 & Implementation 支持 Specialist

CDL Software ——斯托克波特

全职(永久)
斯托克波特
发表在
2024年3月14日

高级培训 & Implementation 支持 Specialist

设计, 发展, maintains and delivers professional blended learning, via online training solutions and classroom training, to CDL’s clients and employees. 

主要的重点是高质量的在线学习,以开发可授权和商业化的产品,供客户使用,以满足他们的学习需求.

 

Assists in the delivery of application and service implementations, providing a high standard of professional consultancy service, in respect of CDL developed application software and best practice. 独立工作和协作,确保团队和部门目标的实现. 支持s the development of CDL applications, in line with customer requirements.

我们做什么:

CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in 斯托克波特. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, 网络和远程信息处理空间, 包括联网家庭, enrichment and self-service solutions. 结果是, 该公司强大的创新技术使其客户能够在竞争激烈的英国保险市场中茁壮成长.

我们已经建立了一种协作和创新的文化,在这种文化中,我们采用敏捷技术来交付我们的领先应用程序. 我们以营造一个以员工为核心的鼓舞人心的工作环境而自豪.

主要职责

组织职位 

  • 作为学习解决方案和培训团队的成员,该团队与客户实施团队密切合作,利用这两个职能部门的协同作用,确保CDL的混合学习解决方案和实施满足CDL客户的需求.  
  • Reports to the Principal Client Implementation & 培训 Manager ensuring alignment with the CIM function. 
  • Liaises with colleagues in other CDL departments, especially Professional Services, 使CDL的混合式学习解决方案和系统增强与客户需求保持一致. 
  • Liaises with HR to fulfil commitments to CDL staff inductions, the shared operation of CDL’s LMS, 等. 
  • 与软件工程师保持联系,确保CDL的混合学习解决方案与CDL最新的应用程序版本保持一致. 
  • Liaises at senior levels both internally and externally 

责任 

  • Course content development and maintenance: 持续评估培训的有效性,并相应地修改培训材料. 根据CDL的价值观和标准,根据系统发展和用户反馈,开发和维护所有培训材料. 
  • 在线培训学院: 为内部和外部客户提供高质量和具有成本效益的在线培训解决方案. 及时了解在线培训技术和方法的最新创新,并将其应用于CDL的材料. Ensures that online learning content and techniques remain current and relevant. 确保在线培训解决方案符合利益相关者的要求并进行适当的评估. 
  • 培训交付: 为内部和外部客户提供高质量的课堂培训课程,并与CDL的在线学习解决方案相结合. 
  • 培训 request management: 对所有内部和外部培训要求进行适当的培训需求分析,以确定并同意培训交付计划. 
  • 容量管理勤奋报告当前和未来的产能承诺,以优化利用率, commercial potential and productivity of self and team. 
  • Commercial awareness and commitment: 维护意识 学习解决方案和培训团队的财务目标,并合作实现这些目标. 在提供培训时保持成本意识和利润意识,以最大限度地发挥商业潜力. 
  • CDL application knowledge: 开发并保持对CDL应用软件的高度理解,这些软件包含在CDL的培训材料中. 
  • 持续改进: devises and implements methods and techniques to 持续改进CDL的混合学习解决方案的能力,包括所采用的内容和技术. 
  • 客户专注: 保持以客户为中心的观点,确保CDL与客户的需求保持一致. 
  • 卓越: maintains standards of excellence in 培训’s products and services. 
  • 身份: 标识 with Professional Services商业及清洁能源. 
  • 组织: 雇佣了 effective organisation of work to achieve optimal utilisation, commercial generation and training delivery. 
  • 质量: 按时交付学习解决方案,并计划满足客户对tna的期望, 计划和反馈. 
  • 地位: is an ambassador for Professional Services, 商业及清洁能源, setting high standards of excellence and achievement. 
  • CIM团队支持: impact assesses change requests. 管理CIM服务日志. Manages CIM Demo environment upgrades and shakedowns
  • 系统开发: supports client enhancement requirements. Reviews system developments to confirm user requirements satisfied
  • CIM咨询公司: 协助客户对流程进行审查,以确保使用了需要CDL应用知识的最佳实践, 推广新设施, 软件和服务. Assists in the production of process review documentation including metrics. Develops knowledge of the general insurance marketplace, products and processes
  • CIM所有权: assists on specific projects requiring CDL application knowledge. 根据商定的范围/目标,协助软件解决方案的应用程序配置. Accompany CIM/SCIM on client site including business process development, 研讨会, deployment/go-live support, and documentation (output from 研讨会 and meetings). 与技术顾问和项目经理联系,确保整体解决方案和组件的应用达到约定的质量. 协助实现部署应用程序所需的所有操作,并协助确保应用程序满足技术和业务需求. Completes Config documentation
  • 技术知识: maintains current knowledge of CDL core (i.e. 地层 & 经典)和辅助(e.g. RTP, MIAMI, BI, Enrichment) products and the insurance industry. Develops knowledge in specifying, 实现和配置地层,使指定的客户能够成功地运行其业务

Skills Knowledge and Expertise

值-  exhibits and performs to Level 3 of CDL’s Values Framework. 

  • 追求: 渴望提供最好的培训产品和服务,这是可以实现的. 
  • 挑战: assesses problems and issues as challenges and 标识 effective solutions. 
  • 激励: inspires self, team and training delegates to optimise potential and performance. 
  • 合作: collaborates effectively with colleagues to 确保提供最佳的培训产品、服务、实施和改进.

资格、技能 & 经历

  • GCSE's: A-C Grades, minimum in Maths and English. 
  • Full and clean driving licence. 
  • Formal industry-recognised 培训 qualification. 
  • PRINCE2基金会. 
  • 熟悉scorm兼容的在线学习软件和相关的视频和音频软件. 
  • Able to create on-demand software simulation packages. 
  • 能够使用一系列微软软件包,特别是在线学习开发的支持. 
  • Excellent presentation skills. 
  • Proven and demonstrable understanding of CDL applications and product range.
  • Insurance industry experience, preferably with a broker. 
  • 开发经验, from inception to final completion, standalone online learning programs, including a variety of audio/visual interactions. 
  • Experience of designing, delivering and maintaining training courses. 
  • Experience of delivering training at client premises.

好处

  • Hybrid Working (2+ Days a Week in the office)
  • 灵活的工作时间
  • 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
  • Top employer for 8th year running
  • Excellent training and development platform
  • Opportunities for career progression
  • Health and Wellbeing programme
  • Virtual activities, lunch and learns, coffee mornings and meetups.
  • 生命和健康保障
  • 电动汽车计划
  • Established Recognition Award System
  • 巨大的父母福利
  • Diversity and Inclusion network 
  • 养老金计划
  • Community projects and volunteer days 
  • 推荐朋友奖励 

校园的好处:

  • 现场免费停车
  • 开放式现代办公室
  • Quiet Spaces are also available
  • Shuttle bus to and from the station
  • 补贴的餐厅
  • Games room and chill out zone
  • 一年一度的马拉松 & 深度赛车活动
  • 社会活动, regular social events through our social group Xtra, 包括夏季烧烤, 比赛, 打保龄球, 场景, 足球比赛, Winter party and much more!
  • Car wash, barber, yoga classes, boot camp and massage services all on site
  • 循环上班计划
  • 淋浴房和干房

多样性和包容性
我们正走在不断创新的道路上,这意味着欢迎新的想法和思维方式.

CDL认识到,建立多元化的员工队伍对我们业务的成功至关重要. 我们强烈鼓励来自多元化人才的申请,并欢迎有机会与所有申请人讨论灵活性要求和工作场所调整.


十大网博靠谱平台CDL Software

英国最大的保险零售商依靠cdl引领趋势的解决方案来推动成功和增长. 我们的雄心和承诺产生了实现这一目标的记录. 其结果是,其客户群包括英国一些最赚钱的保险业务.

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